First Tech CU

URL Change

The URL https://online.1sttech.com to access Online Banking has changed. If you saved that URL to your Bookmarks, please note the URL to access Online Banking is https://online.firsttechcu.com. If you have additional questions, please contact us at 800.637.0852.

New Information Online

Since the system conversion, a few things are different at First Tech.  We’ve assembled a list of some difference as well as a list of the most commonly asked questions from our members.  These items are listed by category and include the following: Online Banking/Bill Pay, Debit/Credit Cards/ACH, Deposit/Loan Accounts, and Statements.  Click here to read about what’s new and the FAQ’s.

First Tech to Sponsor 2006 Waterfront Blues Festival

The 2006 Waterfront Blues Festival starts tomorrow and First Tech Credit Union is proud to return once again as presenting sponsor.  The festival is the premiere fundraiser for the Oregon Food Bank.  The festival kicks off this weekend, Friday, June 30 and wraps up with a spectacular fireworks show over the Willamette River on the Fourth of July.  Click here for more about the Blues Festival and First Tech’s involvement.

First Tech Career Opportunities

First Tech Credit Union currently has openings in the Seattle, Portland, and Lane County regions.  To learn more about what First Tech has to offer its staff, visit our careers site or sign up for the Career Opportunities RSS feed.

Contact Center Hours Extended, New Online Resource for Members

First Tech announced today it will extend weekday Contact Center hours beginning immediately. Contact Center representatives will now be available Monday-Friday from 7 a.m. to 8 p.m. and Saturdays from 10 a.m. to 2 p.m. These extended hours will continue as needed to respond to member questions.

Secondly, there is now a new resource for members under “Important Information” on the firsttechcu.com home page. It’s called “Tips and Tricks”. This section covers common questions regarding how to view checks, add payees, and schedule bills. Click here to get to “Tips and Tricks.”

Known Conversion Issues Resolved

Once again, thank you for your continued patience as we work to resolve known issues surrounding the conversion. We have been successful in resolving a few of the known issues involving Online Banking and Bill Payer.  Click here to see those resolutions and please continue to check the home page of firsttechcu.com for regular updates.

First Tech Operating on New System

Last week, First Tech Credit Union converted to a new operating system. As with any major undertaking, challenges occur.  We have a list of known issues regarding Online Banking, Bill Payer, and credit cards that we are currently working to resolve.

We have had record high call volumes and branch activity since the conversion. As such, we know that you may not have experienced the level of customer service you've come to expect from First Tech. We sincerely apologize for any difficulties that you have personally encountered.

Although a majority of members are not experiencing problems, for those that are, we know it is very frustrating to not receive timely answers and resolution to your difficulties. Please know that we are diligently working to respond to our members as quickly as possible.

In the meantime, you may find the answer you’re looking for by clicking on the links below.

Online Banking Login

Online Banking Usage

Bill Payer Usage

Credit Card Questions/Usage

Trust Accounts and General Questions

Upgrade Approaching: Members Get Final Reminders

First Tech is now just 4 days away from the System Upgrade. Starting Friday, April 28 at 6pm, all branches, as well as Online Banking and Phone Banking will be unavailable until 8:30am on Tuesday, May 2. Online Banking users are receiving a series of reminders this week to ensure they are prepared for the upgrade. A copy of the most recent email reminder is available here.

New Account Numbers Available for Members

As part of the System Upgrade, members will be notified this week of their new account numbers.  Each member will receive a letter listing all account numbers for which they are a primary or joint owner.  A sample letter is available here.  The System Upgrade is set for April 29, 30, and May 1.

Still Time for Tax Help

April 15th falls on a Saturday this year.  That means members who still haven’t filed their 2005 taxes have until Monday, April 17 to do so.  First Tech offers a feature to help members prepare and file those taxes.  Members can access Turbo Tax® Online ^SM by visiting firsttechcu.com.  Through April 17, last minute filers will have access to tax information throughout the year.